faq

What models of bands do you support?

We support Mi Band 1.0 (color LEDs), Mi Band 1A (white LEDs), Mi Band 1S (with heart rate measurement) and Mi Band 2 (with display).


Does this application support any other bands?

No, this application is for Xiaomi Mi Band only. Please, be sure that you have this band, not Microsoft Band or any other.


My Windows Phone cannot pair Mi Band by Bluetooth. What should I do?

Restarting the app and turning off/on Bluetooth may help. Update your band's firmware with official application Mi Fit for Android, iOS or our app. After that unpair it and try to pair with Windows Phone again.


My band doesn't synchronize with the app. Maybe I was not using my band for a month or so. What should I do?

Just restart your band through the bottom menu of "Device" page. Or you can try unbinding band in the same menu and binding it back to the app. That should help.


When will you implement vibration notifications on phone calls/SMS/WhatsApp?

Just download the app "Notify Mi Band". It is available for Windows 10 Mobile. Make sure to have Anniversary update installed (1607). Also, you need to authorize the app in settings of Bind Mi Band, just follow hints in the application.


Can you make continuous heart rate measurement work for Mi Band 2 and Mi Band 1S?

Some time ago it wasn't possible on OS level, but things change and we plan to investigate this question in near future again.


Why does the number of calories and steps are different on the screen of my Mi Band 2 and in the app?

This happens because we have our own algorithms for calories and distance calculation. We made a research and take into account your height, weight, tempo and other factors to determine the most accurate result possible for this kind of bands. We believe that implementation we did is working much better than linear formulas usually used in the apps.


How does the sleep tracking work?

Read everything about sleep tracking here.


When will you translate the application to my language?

Right now application support up to 10 most popular languages among the users and the list will grow in future.


I haven't found an answer to my question. What should I do?

Write us by email! We are opened for your questions, suggestions, and complaints.



86 comments:

  1. Is it possible to use the mi scale?

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  2. I can't buy this full version of this app... (error code 805a01f4) - but i can buy other apps from store:(

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    1. Same for me, I want buy full version, but I can't (error 805a01f4)

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    2. Same for me, how to buy full version

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  3. Hello i just bought A Mi band and connect it with your app, but the wake up does'nt work, the band does not vibrate

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    1. You need to update your band firmware with official iOS or android app.

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    2. Same with me what am I supposed to do?

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  4. Hi, will it be possible to unlock the phone using the band(like on xiaomi phones)?

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  5. Hi, will it be possible to unlock the phone using the band(like on xiaomi phones)?

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  6. Hello i just bought A Mi band and connect it with your app, but the wake up does'nt work, the band does not vibrate mi mobile is a Nokia Lumia 651 what can I do?

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  7. is the app can sync with google fit ? microshoft health

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  8. is the app can sync with google fit ? microshoft health

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  9. When will be the functionality to control the heartbeat uninterrupted 30 seconds?

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  10. Why do notifications work with other bands then?
    https://www.reddit.com/r/windowsphone/comments/4a0inw/is_there_any_fitness_tracker_other_than_microsoft/

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    1. Maybe because Microsoft only accept apps from device manufacturers to have access to notifications. A workaround could be to sideload the app. But the guy(S) behind bindmiband told me that it is not possible, maybe because of other limitations. A new hope could be that Microsoft announced new features for notifications at build.

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    2. https://channel9.msdn.com/Events/Build/2016/B803
      In this video from build, they talk about changes in the notification system. Look at minute 30.

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  11. Maximilian, thank you for great link! Seems like this can change everything!

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  12. Hi I want to buy the full version. I am based out of India. How can I buy?

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  13. Hi!
    Does your app work with Xiaomi Mi Band 1S Pulse?

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    1. Yup it does work perfectly with Mi Band 1S/Pulse .. But other features such as unlock phone still not available yet.

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  14. i am not getting calorie and km details in the app?? how to get that

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  15. Will a UWP version of this app be available soon so that it's not only restricted to Windows phone but can live anywhere -- phone, table, or PC -- giving users more flexibility?

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  16. Hi
    My Microsoft Lumia 640XL (Windows 10 Mobile, build 14322) paired with Mi Band 1s, but I can't connect it with your app. Please, help me

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  17. I have the same problem as Rostik_Flyer. It appears that Build 14322 broke something between Bind Mi Band and Windows Phone on Build 14322.

    As soon as my Lumia Icon automatically updated to 14322, right away, even though the band itself will pair with the phone, once you open up the app, it will connect and grab any information.

    I do have an Android phone, and it did download a new firmwire, and it did not fix the issue. The band will connect to the Android Xiaomi Mi 1S apps without issue.

    After updating the firmware on the Android phone, and then unpairing and re-pairing the band to my Icon, it will connect successfully over Bluetooth, but won't work in the app itself. I still have a Lumia 920 running an older version of Windows 10, and it will connect to that phone without issue, so it definitely appears to be some kind of issue with Build 14322.

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  18. i've got in the meanwhile the build 14332, and the problem is still the same! lumia 930

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  19. good news!! since last night, where i got the new build 14342, the band is working propperly again!!! i think microsoft has fixed the problem now!

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  20. Several questions, none of them are part of the short Q&A at the top or the detailed sleep track post (as I read both):

    Probably we (your users) all know this Mi band device (the 1S a.k.a "Pulse" model actually) is a damn cheap chinese entry-level gadget, so cannot expect the vendor (xiaomi) making it very reliable or stable. So I am not complaining about the instabilities and lack of features in this topic, you are a 3rd party developer for a platform (WP 8.x) that is not even officially supported by xiaomi. However in order to pay for the app, you should do some documentation if the vendor didnt do their job (justification: you must have more insider knowledge about the device than most of us, so if you can document your findings, your users may have more confidence to invest money on this abandoned platform (=WP8.x is officially dead since 1,5 year).

    1) Can you please describe the list of features that need a live BT connection state to the phone? For example sleep tracking needs BT connection to the phone or can work autonomously without connection to the phone? If yes, how many measurements can be stored in the band, before needing a connection to the phone for data syncronization?

    2) Does the BindMiBand app needs to run on the phone in order to support the "advanced" features? Do I need to make the app running in the background on WP8.x always (=24/7)? If the app disappears from the running app list (because it crashes / the WP8 OS kills it) does the band disconnect from BT as well? I notice the BT connection is not stable, after 15-30 minutes it always disconnects, and I need to manually go to WP8 BT settings, and manually force the re-connect. As my WP phone does not do it automatically. Does this happen because the app crashed, or something unrelated generic BT issue?

    3) What is the BT distance on this device? 33feet (10 meter) as with other class2 BT device, or due to BT 4.0 Low Energy mode, it is less?

    4) How frequently measures the Pulse the heart rate (if not triggering the manual check)? Does it even measure hearth rate periodically, or unless I press the manual check, it never does the check itself? How frequently does it measure hearth rate during sleeping time, if I enable "Measure hearth rate during sleep"?

    5) Are you planning to add a 14-day trial for the PRO features, so people can evaluate if the paid extra features are worth the money without payment first?

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    1. Hi

      1. No features require live connection. All sync is done when you launch the app and are going only when app is running.

      2. Probably, some "advanced" features would work if app is in background, but it's a poor experience to make user launch app in background, so we don't rely on such way. BT connection is closed when no app uses it. Usually, you don't need to keep it live.

      3. I haven't measured it. But best is to keep band close to phone without any obstacles between.

      4. It measures pulse every 2 minutes and only when band detects that you are sleeping (which is not super reliable)

      5. I'm considering an idea of 3-day trial, but not sure yet if it's worth to spend time on. Price of the app is less than cup of coffee in Starbucks or around bus ticket, so it shouldn't be very hard for user to make a decision.

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    2. Thanks for the reply.

      My original question still remains open/unanswered: as a developer, who has spent way more time with the inner workings of the Mi Band product, are you planning to write a blog post about things, that should have been written by the vendor? I mean Xiaomi does not have any english-based user guide, apart from a childish, 5-picture quick installation guide.

      For example: the Mi band pulse has 3 white LEDs. What can they used for on WP (apart from seeing the battery level during charging, or identifying the device from the app)?

      How do I dismiss an alarm vibrating? Its not written in the 3-page EN manual on Xiaomi.com, had to find out from actual end-user blogs. Is the metal surface on the top of the band is touch-sensitive? Can I use that touch surface for what features?

      Is the device in 24/7 constant BT pairing mode enabled? Can anybody in BT signal range hijack my device, and control it without me noticing it (as on WP there is no constant BT connection, so I would not notice somebody else is connected to my device)?

      Can the constant heart rate measurement be enabled somehow in your app?

      Can the detailed measurements (like the details why my sleep was considered 8 hours, based on heart rate) be shown in more details, like the time - value of ALL heart rate measurement during my sleep? Can these detailed data exported to onedrive (the current data export is very basic, does not contain detailed measurements, only the summary).

      These are just a couple of example questions, and suggestions from my side.

      I know you are just a 3rd party app developer, and I know I have asked too many questions to you, but seeing Xiaomi has 0 interest in supporting their product on WP platform, I have no better place to go with my questions/problems.

      Ps: I bough your app by the way, for less than a price of a single cup of Starbucks coffee :)

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    3. My goal is to make a good app, but I'm ready to answer all curious questions :) it's possible to make a cool doc with all details, but I don't have much time for it now and I still don't know everything about Mi Band...

      LEDs can blink when app sends a signal. This is how band locating works. Also you can check progress with your steps with special gesture.

      Metal surface is not sensitive. To dismiss alarm, just tap your band or shake it. It reacts on vibration, not touch.

      I think that your device can be hijacked. It's true that WP doesn't have constant connection by BT, but it's done to save power. Band doesn't have proper authentication. Personally, I don't think, it's a big deal.

      Right now it's not possible to do HR measurements all the time, but it will be in another way later. There will be some news about it on blog.

      Detailed sleep analysis is coming in next update. This data won't be exported to OneDrive. There will be another sync way introduced in next updates.

      Probably, I will update this page soon with the most recent FAQs.

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    4. Thanks, keep up the updates coming!

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  21. This comment has been removed by the author.

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  22. does the app use official api? or some reverse engineering protocols? Asking that to know how luckly the band won't communicate after a firmware update

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  23. Does this app work with mi band 1s ???

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    1. Yes.

      I had to upgrade firmware before get heartrate working.

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  24. How Can I buy Pro here in Taiwan. please help...

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  25. Hi, I have stupid question. What app should i use to open db with my activity?
    I tried sql server and a few others but it didn't work.

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  26. Hi,
    I just started to use the Mi Band 1s and I'm very happy with the app. You are doing a great job - thank you!

    Would it be possible to add a timer feature (maybe based on the functionality of the alarm, that would allow to set a timer and let the band vibrate every eg 30 (or 'x') seconds? It would be useful for workout...

    Thanks!

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  27. This comment has been removed by the author.

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  28. Hi guys.. great job!. Higher up were saying in the FAQs: "When will you implement vibration notifications on phone calls/SMS/WhatsApp? It's planned around August 2016, after Windows Anniversary update, when necessary access will be granted by OS.". My question is: Windows 8.1 will be included in this modification?. Thanks in advanced.

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  29. Hy. Is it possible to approximately say, when Mi Band 2 will be supported?

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  30. Hello, i have the Problem, that i can´t unpair my band, cause the account doesn´t exist anymore. So i can install the app on my smartphone, with another account, but the answer by connecting is:Band is paired by another person. ask them to unpair it and try again......so what can i do?!

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  31. Когда будед доступна синхронизация с xiaomi mi band 2. ??

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  32. Здравствуйте. Купил годовую а потом и пожизненную подписку, но счётчика калорий так и не вижу. везде ноль.
    wp 8.1 lumia 820
    bi band 1 с белыми диодами
    последняя прошивка.
    ЧЯДНТ?

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    Replies
    1. Напишите нам почту и мы разберемся.

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  33. hello. i want buy pro mi band, but i have error c101a003. wat it is? natalievv05@rambler.ru

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  34. Hello, news for notification with anniversary update? Thanks

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  35. Hi, how to update the firmware with your app?
    I see the version but nothing change.
    Thanks.

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  36. same question as hermep, I have android phone but is with version4.3 which doesn't allow firmware update. Any other way around ?

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  37. Добрый день, как перевести часовой пояс на мибанд2? В телефоне время перевелось на трекере нет. Lumia 735, AU.

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  39. Hi, could I sync MiBand2 with Windows phone and android official app?
    After I bind with WP and close Bluetooth, I still can't connect Android app

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  40. I'm trying to purchase PRO so can use sleep functionality etc but get error message 805a0196?

    any idea on how to get around this? I have Nokia Lumia

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  41. Hi,

    I have unbind my mi band 2 from the app and then tried to pair with Mi Fit official Android app , but it's unable to connect to Android app. Kindly suggest

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    Replies
    1. Try to delete also the mi band from the phone bluetooth menu (long press it and then select "delete"), then try to connect it to the Android! ;)

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  42. Not able to buy pro version using my master debit card. It I showing error..mine is Lumia windows 625 mobile.what shall I do now?

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  43. Just got a xiaomi amazfit band for my wife...
    is it supported?

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    Replies
    1. I also would like to know. Did you find something?

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  44. Does the app work with the new firmware v1.0.1.21. (Mi band)

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  45. Maybe this will help [Solution] Band Is Paired By Other Person –Xiaomi Mi Band 2 (Solved) http://smartwatchspecifications.com/solution-band-paired-person-xiaomi-mi-band-2-solved/

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  46. Thank you very much for your great work! I appreciate using Mi Band 2 with my Lumia 650.

    If you have some spare time, it would be great if you can implement a possibility to sync with google fit or an other service which could than sync to google fit.

    Bests
    Andre

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    1. Just found some information about Google Fit REST API. Should be possible to implement support under Windows Mobile without to much trouble:

      The Google Fit REST API enables you to store and access user data in the fitness store from apps on any platform.

      https://developers.google.com/fit/rest/

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    2. once again :-)

      An export from Bind Mi Band to Google Fit would be enough, no full sync needed (at least for my purposes)...

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    3. Yes, Google Fit has very friendly API, but is there any good app for Windows allowing you to see data on Windows Mobile?

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    4. Hi Ian,
      I am not aware of a good Windows Mobile app for Google Fit (there is an app but I have not used it yet), but Google Fit has a good website fit.google.com which you can use on any mobile device. Furthermore with that website you can watch your statistics and edit your health log on desktop too, which is very comfortable.
      What I like most with Google Fit is the fact that it integrates well with data from all kind of devices and you can have a central storage for your health data. In addition there are health insurance apps which can use your Google Fit data to give you a discount for their plans, so it can realy save you some money.
      I read the comment section of your website and their are already some posts of people which are interested in Google Fit integration - so maybe their are enough of us to make it an interesting new feature...

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  47. Hey Guys! I want to spend some money on your software, but the system does not allow it. It keeps giving "pur_riskrejected-crossregion" messages, however I tried setting my regions from front to back on the store and on the payment method as well.
    Which is the basic region which is called by the app, when I want to try to buy the upgrade?

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  48. Sadly, after last upgrade of WM10 to 15007 on lumia 950, it is impossible to conect MiBand2 with phone :(

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  49. Pecisely, it is impossible to synchronise with BindMiBand App

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  50. I can confirm the sync problem with lumia 930 and wm10 15007

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  52. Same problem with Lumia 1520 and 15007 update

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  53. the app is not installing in my NOKIA LUMIA 730. It show this Error Code 80073cf9 every time.... Please resolve this issue.

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  54. Can you make continuous heart rate measurement work for Mi Band 2 and Mi Band 1S?
    Some time ago it wasn't possible on OS level, but things change and we plan to investigate this question in near future again.

    Nice info.... Great!!!!

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  55. My phone runs Windows 8.1 (Nokia Lumia 920) will the app work on it?

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  56. После последнего обновления браслет перестал измерять пульс и синхронизировать данные с приложением.

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  57. Hi, first of all thank you for the app, for allowng us to use our band winth a WP phone.
    I think it would be nice if you can add some "running mode" so we measure for well the activity, maybe for the pro vertion of the app.
    I know the app automaticaly detects when your are running but I think it would be more acurate if we can tell the app "ok, now i'll star running".
    Is the only feature I miss from the original MI app for android.
    Again, the app it's great and works very good.
    Thank you

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  58. Добрый вечер!
    Всё замечательно.
    А как насчёт https://habrahabr.ru/sandbox/103526/?
    А лучше https://forum.xda-developers.com/general/accessories/xiaomi-mi-band-data-extraction-t3019156

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  59. Hi guys,

    I would love to know how to change the app from dark theme to a lighter theme, as it is on some screens. Just can't find the setings to do this. Any ideas? Cheers.

    Lucas

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  60. New to fitness trackers but I've worked in IT for twenty years so I'm used to being disappointed with technology implementation but I have to say I am hugely impressed with the Mi Band 2 and the Bind Mi Band app for windows phone (I'm impressed just to find an app written for Windows Phone never mind anything else).
    In terms of value for money it's brilliant and even better, it all just works!
    Take a pat on the back, you deserve it.

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