We support Mi Band 1.0 (color LEDs), Mi Band 1A (white LEDs), Mi Band 1S (with heart rate measurement) and Mi Band 2 (with display).
Does this application support any other bands?
No, this application is for Xiaomi Mi Band only. Please, be sure that you have this band, not Microsoft Band or any other.
My Windows Phone cannot pair Mi Band by Bluetooth. What should I do?
Restarting the app and turning off/on Bluetooth may help. Update your band's firmware with official application Mi Fit for Android, iOS or our app. After that unpair it and try to pair with Windows Phone again.
My band doesn't synchronize with the app. Maybe I was not using my band for a month or so. What should I do?
Just restart your band through the bottom menu of "Device" page. Or you can try unbinding band in the same menu and binding it back to the app. That should help.
When will you implement vibration notifications on phone calls/SMS/WhatsApp?
Just download the app "Notify Mi Band". It is available for Windows 10 Mobile. Make sure to have Anniversary update installed (1607). Also, you need to authorize the app in settings of Bind Mi Band, just follow hints in the application.
Can you make continuous heart rate measurement work for Mi Band 2 and Mi Band 1S?
Some time ago it wasn't possible on OS level, but things change and we plan to investigate this question in near future again.
Why does the number of calories and steps are different on the screen of my Mi Band 2 and in the app?
This happens because we have our own algorithms for calories and distance calculation. We made a research and take into account your height, weight, tempo and other factors to determine the most accurate result possible for this kind of bands. We believe that implementation we did is working much better than linear formulas usually used in the apps.